Business Conditions and Claims Code
General business conditions for the e-shop and the claims code
1. These business conditions are valid for buying via the Internet shop, for the processing of supplied minerals and they clarify the rights and obligations of the seller and the buyer.
2. The seller and operator of the Internet shop www.sperkove-kameny.cz is:
155 00 Prague 5
Business Identification Number: 63932989
Goods are distributed from various addresses.
3. Contact Information:
Email: email@example.com; our rule is to reply to emails within 12 hours, however within 3 business days at the latest.
Telephone number: +420 251 627 598
4. Account number for non-cash payments in the Czech Republic: mBank: 670100-2208823347/6210
5. Non-cash payments from the Slovak Republic can be made by means of Pay Pal ID: firstname.lastname@example.org, or in Euros onto the account at the Slovak FIO Bank: 2000190798/8330
6. Non-cash payments from other European Union countries can be made by means of Pay Pal ID: email@example.com, or in Euros on to the account:
Name of Recipient: Pavla Čepelíková
Name of Bank: Fio banka, a.s.
Code of Bank SWIFT(BIC): FIOBCZPPXXX
Account Number IBAN: CZ1220100000002000190798
Closing a Buyer’s Contract in Our E-Shop
Postage and Way of Shipping
According to its availability and operations possibilities of the supplier, the ordered goods will be supplied in the shortest possible time by Czech Post, usually within 3-5 business days (maximum 7 days) in the Czech Republic from the time payment is recorded onto the account or in the case of cash on delivery from the obligatory confirmation of the order form. The delivery period for European countries is approx. 10 days. The delivery period for USA, Canada and China is approx. 16 days.
The goods are considered as delivered once they are delivered to the address, stated by the customer in the order form.
Method of Paying the Price for the Goods
The customer has many possibilities of paying the purchase price for the goods. It is possible to pay the full amount of the price by bank transfer onto the supplier’s account under the corresponding variable symbol, which identifies the payment, by cash on delivery at the location of taking over the goods by means of the contracting carrier service, or in person at a location agreed upon in advance. It is also possible to make the payment onto the account of the supplier by a money order. The shipment with the goods always contains a tax receipt. I am not a payer of VAT.
Personal pick-up is not preferred due to the fact that the goods can be found on more locations.
Possible claims will be handled in accordance with the claims code of the e-shop www.sperkove-kameny.cz and regulations valid in the Czech Republic upon closing the contract.
Withdrawing from the Buyer’s Contract – Returning of Goods
According to paragraph 6 of the amended Civil Law No. 367/2000 Collection, in its valid wording, the buyer has the right to withdraw from the contract within 14 days of taking over the goods. If he decides to do so, he must send the goods back undamaged, without any signs of usage or wear and tear, along with the original tax receipt in the stated period (the determining factor is the shipment date). It is not possible to return the goods on cash on delivery. The seller does not return the amount for fees related to the shipment of the goods. The supplier is obliged to return the paid financial amount to the consumer within 30 days of the withdrawal at the latest. The financial amount will be retuned back onto the bank account of the consumer according to the agreement with the consumer. Upon withdrawal, we recommend to state the order number, variable symbol and date of purchase and submit the original or a copy of the receipt of purchasing of the goods. If it is unclear as to why shipments were sent to us, they will be returned to the sender.
A withdrawal from the buyer’s contract from the side of the seller, a right for a change in price
The seller is reserving the right to cancel the order or a part of it in these cases:
The goods were destroyed by accident, or damaged and neither mineral will be found, nor fossil similar in size, quality or price.
- The price of the goods has changed in a significant way.
- In these cases, the buyer will be contacted immediately and a further course of action will be agreed with him.
The seller is reserving the right to change the price. The valid prices are confirmed by the buyer at the time he confirms the order form. If the valid price is identical to or lower than the one on the order form, the goods are delivered for the valid price at the time of the taking over of the order. If the price is higher than the price stated on the order form, the seller must immediately inform the buyer of this fact.
Conflict from the Buyer’s Contract
In the event that the item is not in accordance with the buyer’s contract during the buyer’s taking over (“conflict with the buyer’s contract”), courses of action, which are in accordance with provision section (§) 616 of the Civil Law of the Czech Republic are followed.
Protection of Personal Information of the Consumer
With the customer’s consent, the supplier collects personal information of registered customers, those being the name, address, telephone number and email address. This information primarily serves for simplifying customer’s orders in the future. If the customer expresses his consent, the supplier can send the company’s newsletter via email to the customer.
The supplier does not give the personal information of the customer to any other person. Information about the customer, which the supplier keeps and processes can be changed by the customer and this can be done following the logging in into the “customer section”.
The customer can remove his consent to keeping and processing of personal information or with the sending of the company’s information at any time. This can be done by sending an email message to firstname.lastname@example.org, or by notifying the supplier of this fact by telephone.
By the handing over of the order form, the buyer accepts the price of the goods, the delivery conditions, and all provisions of the business conditions in its valid wording on the day the order form is handed over and that without objections, the same as on the day of sending the ordered goods.
In the sense of provision section (§) 262, paragraph 1 law no. 513 / 1991 Collection, in its valid wording – of the Business Law, the participants have explicitly agreed that unless otherwise explicitly stated by the conditions, their rights and obligations are governed by the Law of the Czech Republic.
These business conditions are valid for all buyers’ contracts closed between the supplier and the customer. The supplier is reserving the right to change the business conditions.
21.11.2012 Version, Written By: Pavla Čepelíková